Service & Sales

Field Service Engineer

Ruiru, Kenya
Permanent
80-100%
Onsite
04/01/2026

Buhler Group in Nairobi, Kenya is looking for a skilled engineer to join our team as Field Service Engineer. This position will be responsible for providing services to the customers during installation of the machines and their entire life cycle.

This is where you'll excel
• Interact with the client to fulfil service jobs/quotations/spare-ware parts.
• Attend to the clients calls/e-mails for technical support.
• Identify sales opportunity during site visits.
• Commission single machines.
• Offer technical support to projects.
• Execute service contracts and servicing of Buhler equipment.
• Identify opportunities to increase efficiency through insights/ retrofits / upgrades.
• Take ownership in timely updates to relevant stakeholders regarding any new factors affecting SORTEX machines.
• Judiciously assist in sourcing components for projects balancing the trade-offs between cost, quality, and lead time.
• Ensure coordination with other disciplines is effective for each project/ task.
• Ensure compliance with Health, Safety & Environmental (HSE) responsibilities.
These are the skills you'll need
• Diploma / Bachelor's degree in Electrical, Mechanical, Mechatronic Engineering or relevant field (SMS, AMS etc.).
• Higher technical education( Technical College) with further training in Customer Service is an added advantage.
• Good knowledge of MS office programs
• Minimum 3-5 years of experience in a commercial mill or proof of sufficient skills
• Firm grasp of engineering concepts (mechanical & electrical)
• Process experience in milling industry including knowledge of flour, feeds, coffee, pulses & rice processing among others.
• Fluent communication skill in English.
These are the benefits you'll enjoy!
Cross-cultural working environment
Cross-cultural working environment
The key to our success is our diverse workforce from at least 100 nationalities as well as our inclusive culture.
Career and personal development
Career and personal development
We deliver a broad spectrum of learning opportunities through videos, e-learnings, classroom trainings, and webinars that offer training in formats that are short, relevant, engaging, personalized, and mobile.
Cross-cultural working environment
Cross-cultural working environment
The key to our success is our diverse workforce from at least 100 nationalities as well as our inclusive culture.
Family-owned business culture
Family-owned business culture
We have more than 160 years of company history. This means that we are a company that thinks and invests for the long-term - in innovations, our employees and our business success.
Team and social events
Team and social events
Your engagement makes it possible for us. We want to celebrate this together with you.
Canteen with healthy meal options
Canteen with healthy meal options
Enjoy healthy meals in our canteen at fair prices!

Questions? We are happy to answer them!

Creating impact together at Bühler!

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.

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