Field Service Engineer
As a Field Service Engineer, you will have the opportunity to play a crucial role in ensuring our customers' equipment runs smoothly and efficiently. Your main responsibilities will involve installing systems and upgrades, repairing equipment, and providing valuable training to customers. You will be entrusted with meeting the daily maintenance and repair needs of the equipment, fostering strong business relationships with both customers and colleagues, and handling necessary administrative tasks. Additionally, you will tackle other assigned duties to contribute to the overall success of our service operations.
The compensation range for this position is $30-$45 an hour, depening on experience.
- Repair, install, troubleshoot, inspect and modify Bühler equipment at customer sites and in-house workshop
- Assess customer needs in regard to maintenance, spare parts, modernization, and improvement of process
- Provide technical support externally and internally
- Complete electronics troubleshooting
- Develop, organize and provide customer and internal training programs
- Assist Customer Service to generate quotations and orders
- Special projects such as product development, sales visits to customers/vendors and demonstration of equipment to customers/vendors
- Promote Bühler Customer Service and help customers to plan future service
- Travel within U.S. & Canada (approx. 80%), occasional travel to Mexico and Europe
- Must arrive at work predictably and promptly
- Performs other duties as assigned
- Technical degree in engineering, electronics, mechanics, or equivalent training or experience in a field of technology such as electronics, mechanics, previous field service experience is preferred, 3-5 years of experience
- Excellent interpersonal communication skills and relationship building skills to effectively work with a variety of people and personalities
- Able to communicate clearly and effectively in person and in writing internally and externally
- Must be able to work under pressure
- Ability to work with minimal supervision and make decisions independently, effectively, and creatively within established company guidelines
- Works as a proactive team player with an ownership approach to work; understands the importance of supporting the company, its members and their customers
- Ability to identify, evaluate, problem solve, and give direction regarding problem resolutions for individual and company issues
- Maintains discipline, recommending and administering corrective action according to company policy and procedures
- Proficient with MS Office: Word, Excel, PowerPoint, Outlook
- Maintain valid driving license
Questions? We are happy to answer them!
Links you may find useful
Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.