Field Service Team Leader
Bühler Group in Riyadh, Saudi Arabia is looking for a Field Service Team Leader to support the Service Operations Manager in leading daily field service operations and ensuring the effective deployment of field service engineers across projects and customer sites. This role is responsible for resource planning, workforce utilization, technical coordination, team development, and the safe and efficient execution of service activities. The position works closely with Project Managers, Safety Advisors, customers, and cross-functional teams to anticipate resource requirements, maintain high technical and quality standards, strengthen customer relationships, and identify service sales opportunities. The role also promotes a culture of safety, integrity, accountability, and continuous development while contributing to operational excellence, customer satisfaction, and sustainable business growth.
- Work closely with the Service Operations Manager to oversee daily operations and lead the field service team.
- Assign, coordinate, and monitor field service activities and engineers executing site work across various projects.
- Prepare and monitor FSE resource plans and utilization with the manager to balance availability, target backlogs, and business demands.
- Participate in or lead weekly resource allocation meetings with the Project Management team.
- Review the FSE skill matrix to ensure the right engineer is assigned to the right project or service task.
- Demonstrate exemplary professional behavior, a positive personal attitude, and high technical standards.
- Seek management support and guidance proactively when complex situations arise.
- Coordinate FSE deployments and manage workflows for mobilization and travel plans.
- Partner with Project Managers to forecast upcoming project needs and secure necessary manpower.
- Build strong relationships with customers during service execution to convert working relationships into long-term business partnerships.
- Identify and promote service sales opportunities with customers during site visits to drive business growth.
- Collaborate with Safety Advisors to ensure FSE compliance and maintain a zero-incident on sites.
- Support the team in utilizing safety tools, reporting hazards, and logging safety events in the system.
- Assign and monitor all required team training regarding safety, integrity, quality, and the company code of conduct.
- Encourage the team to actively participate in company-organized safety and quality initiatives.
- Immediately report any misconduct or unsafe activities by team members or contractors to upper management.
- Create and execute FSE development plans covering technical skills, soft skills, and product certifications.
- Provide hands-on technical coaching to the team and arrange technical discussions with OEM when product clarifications are needed.
- Establish team goals aligned with business KPIs, driving discussions during the annual EPM cycle.
- Lead motivational activities and assess team engagement through regular feedback and Survey action plans
- You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
- Living Buhler Group core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
- A bachelor's degree in mechanical / electrical engineering.
- Proven 6 to 10 years technical and Leadership experience within Food Industry.
- Project management and site management background are an advantage.
- Proficiency in both spoken & written in English, Arabic language is an advantage.
Questions? We are happy to answer them!
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Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.