Service & Sales
Quotation Officer
This is where you'll excel
- Drive Customer Service order processing & fulfilment process for assigned countries, include managing customer enquiries, quotations, sales and orders for spare parts.
- Proactively follow up with customers, in collaboration with Buhler Inside Sales team, on Bühler's quotation proposal and drive for sales to meet business targets and goals.
- Perform and follow through the customer quotations process and keep customers updated on the latest products to increase sales.
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
- Thoroughly and efficiently gather relevant information from the customer to enable you to identify and fulfil his/her needs.
- Identification of spare parts.
- Processing of technical / commercial enquiries.
- Co-operation with First/Second-Level Technical Advisors in the Quotation Process.
- Create complete Client Quotations for Spare and Wear Parts (commercial / technical). - Work with BOMs (Bill of Material / Part List), customer project documents, technical drawings.
- Coordination of delivery, invoice and payments.
- Attend to customer complaint and warranty claim.
- May require attending customer visits if necessary.
- Interact with multiple stakeholders as necessary for support on technical and commercial enquiries from customers.
These are the skills you'll need
- Degree in Mechanical, Electrical & Electronics, Mechatronics Engineering or similar education background
- At least 3 years of hands-on experience in order processing, logistics, or Customer Services.
- Knowledgeable in incoterms.
- IT savvy, proficient in MS Office, with working knowledge of SAP/ CRM platforms (e.g. Salesforce SAP (SD Module, Stock, Purchasing).
Knowledge, Skills and Abilities
- Technical and commercial understanding, include Incoterms concepts, duties & tariffs and Buhler's product knowledge.
- Highly developed sense of integrity and commitment to Customer Satisfaction.
- Exceptional time-management / organizational and prioritizing skills.
- Possess a strong work ethic and team player mentality.
- Ability to understand customers' requirements and to translate them into solutions.
- Highly flexible, multicultural understanding and able to work in team.
- Able to work under pressure and deadlines.
- Result-oriented and excellent problem-solving capabilities.
- Good team building and leadership skills.
- Good interpersonal skills with the ability to motivate and influence.
- High level of independence and sense of ownership.
- Entrepreneurial, sales and customer-oriented mind-set.
These are the benefits you'll enjoy!
Flexible working options and hybrid working
Flexible working options and hybrid working
We offer flexible working options and a hybrid working model where positions allow. This enables you to balance your professional and private life.
Family-owned business culture
Family-owned business culture
We have more than 160 years of company history. This means that we are a company that thinks and invests for the long-term - in innovations, our employees and our business success.
Cross-cultural working environment
Cross-cultural working environment
The key to our success is our diverse workforce from at least 100 nationalities as well as our inclusive culture.
Diverse and inclusive workplace
Diverse and inclusive workplace
We foster an inclusive culture that values our global diversity. Respect and empathy ensure that everyone feels safe and can perform at their best.
Career and personal development
Career and personal development
We deliver a broad spectrum of learning opportunities through videos, e-learnings, classroom trainings, and webinars that offer training in formats that are short, relevant, engaging, personalized, and mobile.
Public and private transport connections
Public and private transport connections
Our location offers excellent connections to public transportation and convenient parking spaces, making your daily commute easier.
Questions? We are happy to answer them!
Liberty Ramirez
Links you may find useful
Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.