Service & Sales
Quotation Specialist
This is where you'll excel
- Execute the customer quotation process end-to-end in contributing to sales turnover.
- Handle incoming customer requests professionally, ensuring prompt and thorough resolution of issues.
- Collect and validate all relevant customer information to accurately identify and fulfill their requirements.
- Build Level 1 competency in spare parts identification for assigned BUs, supported by 2nd-level Technical Advisors and BA/BU (Global/Region) teams during the quotation process.
- Process technical and commercial inquiries.
- Prepare comprehensive quotations for spare and wear parts, covering both commercial and technical aspects.
- Work with BOMs (Bill of Material / Part List), customer project documents, and technical drawings.
- Coordinate delivery, invoice and payments.
- Assist with customer complaints and warranty claims as needed, in close collaboration with the regional Quality partner.
- Engage with multiple stakeholders to support customer technical and commercial inquiries.
- Perform additional duties and responsibilities as business needs evolve.
These are the skills you'll need
- Mechanical, Electrical & Electronics, Mechatronics Engineering or similar education background.
- Basic knowledge machinery and familiar with MRO.
- At least 3 years of hands-on experience in order processing, logistics, or Customer Services.
- Knowledgeable in incoterms.
- IT savvy, proficient in MS Office, with working knowledge of SAP/ CRM platforms (e.g. Salesforce SAP (SD Module, Stock, Purchasing).
- English and any other ASEAN language of an advantage
These are the benefits you'll enjoy!
Career and personal development
Career and personal development
We deliver a broad spectrum of learning opportunities through videos, e-learnings, classroom trainings, and webinars that offer training in formats that are short, relevant, engaging, personalized, and mobile.
Learning platform
Learning platform
Welcome to a world of over 16,000 possibilities for further training!
Diverse and inclusive workplace
Diverse and inclusive workplace
We foster an inclusive culture that values our global diversity. Respect and empathy ensure that everyone feels safe and can perform at their best.
Cross-cultural working environment
Cross-cultural working environment
The key to our success is our diverse workforce from at least 100 nationalities as well as our inclusive culture.
Family-owned business culture
Family-owned business culture
We have more than 160 years of company history. This means that we are a company that thinks and invests for the long-term - in innovations, our employees and our business success.
Public and private transport connections
Public and private transport connections
Our location offers excellent connections to public transportation and convenient parking spaces, making your daily commute easier.
Questions? We are happy to answer them!
Liberty Ramirez
Links you may find useful
Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.