Service & Sales
Senior Sales Manager
This is where you'll excel
CS Part Selling
Service Agreement
Channel Management
CS Team Leading
- Define and implement the strategic and operational plan
- Analysis of the inactive/lost customers for CS products and define proper action plan to gain back the business
- Analysis of the demand for CS products – understand customer pain points and build spare part package according to their needs
- Develop the activity of Customer Service in coordination with Area Sales Managers, Area Service Managers, Head of Sales and the SAS Manager
- Build an action plan to increase the users for myBuhler and encourage customers to transact via myBuhler
- Develop new business, collect and evaluate about competitors, customer and market trend
- Review operational records and reports to Head of Sales & SAS manager
- Attend trade shows or seminars to promote products
Service Agreement
- Listen and proactively re-solve customer complaints regarding spare parts and services
- Obtain and check all relevant information of complaints and to determine possible problem causes
- Understand customers' complaints, root cause of the problems and paint points from the customers and tailor Service Agreement to their needs
- Actively coordinate with CSOP Managers for the dispatch of FSE to perform problem solving or service sales
Channel Management
- Build – up, develop and manage parts channels for business
- Follow to execute the process of parts channel management with regional team
CS Team Leading
- Build the budget and goals for team and individual people
- Plan and prepare work schedules, and assign employees to specific duties
- Responsible for the budget of sales and keep costs of the CS department within benchmarks.
- Monitor and assess employees performance
- Join the recruitment process, follow any promotions and prepare training plan for the development of the people
- Ensure security and optimal working conditions for the employees.
These are the skills you'll need
- Bachelor's Degree in engineering / businees or equivalent
- 5 years experience in Technical Sales and in Customer Service
- 3 years experience in Management
These are the benefits you'll enjoy!
Career and personal development
Career and personal development
We deliver a broad spectrum of learning opportunities through videos, e-learnings, classroom trainings, and webinars that offer training in formats that are short, relevant, engaging, personalized, and mobile.
Learning platform
Learning platform
Welcome to a world of over 16,000 possibilities for further training!
Diverse and inclusive workplace
Diverse and inclusive workplace
We foster an inclusive culture that values our global diversity. Respect and empathy ensure that everyone feels safe and can perform at their best.
Family-owned business culture
Family-owned business culture
We have more than 160 years of company history. This means that we are a company that thinks and invests for the long-term - in innovations, our employees and our business success.
Cross-cultural working environment
Cross-cultural working environment
The key to our success is our diverse workforce from at least 100 nationalities as well as our inclusive culture.
Public and private transport connections
Public and private transport connections
Our location offers excellent connections to public transportation and convenient parking spaces, making your daily commute easier.
Questions? We are happy to answer them!
Mary Juliet Conti
Links you may find useful
Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.