Service Agreements & Planning Specialist
Buhler Group in Izmir, Türkiye, is looking for a skilled professional to join our Service Operations Team as a Service Agreements & Planning Specialist. This position will be responsible for coordinating and managing the service agreements from quotation to execution and mobilization with renewal phase and fulfilling the agreement deliverables with a high-level focus on quality, customer satisfaction, efficiency and cost while ensuring compliance with the company directives.
- Take overall ownership of Bühler services agreements for Türkiye & Azerbaijan, to fulfill obligations towards full customer satisfaction
- Oversee the execution of agreements in terms of profitability and risk, and run periodical performance reviews with customers
- Act as the single point of contact for customers, coordinating internal resources to deliver optimal performance during the agreement period
- Identify and develop additional scope business opportunities
- Collaborate closely with existing operations teams of different functions in Services, Sales, and Project Execution (e.g., Automation, Field Service, Parts Operation, and Service Workshops)
- Provide Quotation & Order processing of transactional field service activities
- Bachelor's degree in engineering or business administration, with basic knowledge in financial planning
- Minimum 3 years of experience in order processing/handling, agreement management
- Problem-solving skills, hands-on and pragmatic, with strong execution, delivery mindset and a proven track record
- Strong communication skills in English and Turkish languages
- Willingness to travel
Questions? We are happy to answer them!
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Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.