Service Head of COPC GCR

Develop a step-by-step roadmap to build up the capabilities for various use cases (e.g. RemoteCare (24/7), Connectivity & Digital service delivery, etc.) aligned with regional and global service strategies.
Build-up, manage and develop the organization, implement processes and tools (e.g. service cloud ticketing) for the COPC business cases operations.
Be a key member of the global COPC Initiative to shape and implement global standards, processes and tools.
Own the COPC China business case, including budget, cost responsibility and profitability.
Work and interface closely with existing operations teams of different functions in CS, Sales and PE (e.g. automation, field service, parts operation, and service workshops.)
Support customers across all disciplines (automation, mechanical, digital etc.) and ensure a seamless customer experience by coordinating appropriate escalation per Business Unit.
Build and sustain a high knowledge level, continuously enriching it in line with development roadmaps and regional CS business plan.
Maintain close contact with customers and Customer Relationship Managers to ensure a seamless experience, coordinate escalation, and identify new business opportunities.
Provide timely feedback to the businesses to improve the service product offering and digital solutions.
Implement security training to use all the communication tools according to the valid regulations.

Bachelor's degree or above, major in Engineering, STEM, or related disciplines.
Solid experience in project management, customer service business, or automation engineering.
Good exposure to customer operations or maintenance personnel, with a strong understanding of customer needs and service operations.
Proven people leadership experience, with strong passion for service business and people development.
International working experience is preferred.
Effective and convincing communication skills, both verbally and in writing.
Fluent in English; additional languages are a plus.
Strong project management skills, with basic knowledge of financial planning.
Strong interest in digital solutions and service innovation.
Demonstrated capability to communicate in a matrix organization across multiple businesses and industries on a regional scale.
Strong problem-solving skills, with proven track record to lead the organization under pressure.
Customer-focused, with entrepreneurial thinking and strong business ownership.
Hands-on and pragmatic, with strong execution and delivery mindset and proven track record.
Excellent stakeholder manager, able to manage different perspectives and drive alignment.
Fast learner with strong interpersonal skills.
Able to synthesize complex topics, motivate people, and inspire teams.
Comfortable with agile working methods, agile organizations and agile teams.