Spare and Wear Parts Officer
Buhler Denmark A/S BU Biscuit is part of Bühler Groups' Consumer Food Division, based in Copenhagen, with its own global production, sales, and assembly sites. We deliver over 100 projects annually from our main locations in Europe, Asia, and South America.
The Job
The Spare and Wear Parts Officer at Bühler is responsible for managing customer enquiries and processing quotations and orders for spare and wear parts throughout the Nordic Region. The role includes coordinating deliveries, ensuring effective communication with customers, and advising them on spare and wear parts needs. This position involves providing technical support, maintaining accurate data in ERP and CRM systems, and proactively using and promoting the MyBühler digital customer portal. The Spare and Wear Parts Officer also generates customer claims, creates reports, and supports both customers and internal teams to ensure a high level of service and operational efficiency.
- Handle quotations and orders for spare and wear parts
- Coordinate parts, deliveries, and processes internally
- Advise customers about spare and wear parts and be the first level contact for customers
- Use our digital customer portal MyBühler on a daily basis
Who are we looking for
Are you proactive and business-minded, enjoying the process of building strong relationships with customers while delivering top-notch service solutions? Are you passionate about making production more efficient, supporting sustainable factory operations, and preventing issues by using data and digital tools? If this sounds like you, then we might have the perfect opportunity.
We're looking for a dedicated Services Technical Advisor or Spare and Wear Parts Officer who recognizes themselves in some of the qualifications below, to join our dynamic team.
- Upper secondary education in a technical or mechanical field or equivalent education through other educational paths and work experience
- Basic knowledge of SAP or another ERP system
- Systematic and effective task management skills, detail-oriented working style
- Service-oriented and customer focused mindset
- Fluent in one Scandinavian language or English, German is a merit
Desirable
- Experience with working and administrating a digital customer portal
- Knowledge of Bühler machines and plants for the milling, animal feed, extrusion, and/or confectionary industries
- Ability to read and comprehend technical drawings and schematics
We offer
- The chance to work with market-leading technology and innovation in the food processing industry
- An open, safe, and informal work environment
- Attractive salary package and competitive pension scheme
- Flexible working hours
Questions? We are happy to answer them!
Links you may find useful
Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.