Service & Sales
Team Manager, Service Operations
This is where you'll excel
- Lead a team of Field Service Engineers (FSE) & Workshop Operators in providing high quality services and fostering a collaborative and productive environment.
- Calculate the annual hourly rate and manage within the cost center budget for Field Service & Workshop.
- Plan, analyze and optimize the utilization of Field Service and Workshop to ensure high productivity (positive coverage difference).
- Ensure compliance with EHS standards and regulations to maintain a safe working environment and promote safety attitude throughout the Field Service & Workshop team.
- Proactively seek feedback from customers post execution of jobs and regularly visit customers to improve quality of services provided.
- Responsible for updating the skills matrix as well as the continuous development and upskilling of Field Service Engineers & Workshop Operators.
- Support internal stakeholders, and related departments with technical and Field Service operations knowledge.
- Promote continuous improvement initiatives in Field Service & Workshop operations.
- Drive back-office function transformation and integrate the quotation and order processing functions into GBS Service Operations.
These are the skills you'll need
- Bachelor's degree in Engineering (Mechanical / Process / Industrial), Business Administration or similar.
- Minimum 8 years of experience in after sales service operations in manufacturing industries.
- At least 5 years of experience management of Field Service team. Experience as Field Service Engineer is of advantage.
- Proficiency in SAP, field service management software and tools for scheduling, reporting, and resource allocation is a plus
- Regional experience of the Singapore, Malaysia and Sri Lanka markets.
- Proficient in spoken and written English and Bahasa Melayu.
- Knowledge of Chinese is of advantage.
These are the benefits you'll enjoy!
Health and wellbeing offerings
Health and wellbeing offerings
We provide a range of health and wellbeing offerings to support you in feeling your best, both physically and mentally.
Learning platform
Learning platform
Welcome to a world of over 16,000 possibilities for further training!
Cross-cultural working environment
Cross-cultural working environment
The key to our success is our diverse workforce from at least 100 nationalities as well as our inclusive culture.
Diverse and inclusive workplace
Diverse and inclusive workplace
We foster an inclusive culture that values our global diversity. Respect and empathy ensure that everyone feels safe and can perform at their best.
Family-owned business culture
Family-owned business culture
We have more than 160 years of company history. This means that we are a company that thinks and invests for the long-term - in innovations, our employees and our business success.
Flexible working options and hybrid working
Flexible working options and hybrid working
We offer flexible working options and a hybrid working model where positions allow. This enables you to balance your professional and private life.
Questions? We are happy to answer them!
Mary Juliet Conti
Links you may find useful
Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.