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Customer Relationship Officer

Location: 

Bangkok, TH, 10110

Work Site:  Hybrid
Duration:  Permanent / Unlimited
Date:  Sep 18, 2024

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.​ Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.

Responsibilities

  • Create accurate quotations for spare parts, service maintenance, service contracts and others related customer services offerings for existing Bühler customers as well as  new inquiry for non Bühler customer. 
  • Efficiently manage warranty claims and coordinate  resolutions. 
  • Check delivery dates and initiate action to meet client promise
  • Identify required parts with the support of the service technicians and place orders with relevant internal or external  suppliers. 
  • Record all customer inquiries and potential leads by creating  CRM opportunities, ensuring data accuracy and consistency  as well as weekly following up with customers.  
  • Consult with the technical service team to troubleshoot or resolve complex customer issues. 
  • Maintain and develop customer relationships to enhance  customer satisfaction and loyalty with the final aim to secure  the order with the customers 
  • Implement strategies to increase customer service sales and  customer engagement. 
  • Liaise with other departments to ensure seamless service delivery and customer experience

Requirements / Qualifications

  • Bachelor's degree in Business Administration, Marketing,  Engineering, or a related field. 
  • Minimum of 3 years' experience in a customer service or sales roles, preferably within the industrial or technical sectors
  • Strong in customer service role
  • SAP / CRM knowledged would be adventage
  • Good in problem solving
  • Good written adn verbal commincation in English

 

 

 

 

At Bühler we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world, is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world ​of possibilities.​ Joining us means embracing a shared purpose of creating innovations for a better world while becoming part of a company that is dedicated to your success.

As a global organization, we embrace the diversity of our global workforce. At Bühler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values – Trust, Ownership and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.

Let’s create impact together! 

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