Customer Service Quotation Specialist

Summary

Are you passionate about delivering exceptional customer service and have a knack for coordinating essential services? We are seeking a Quotation & Service Coordinator Specialist who excels in gathering detailed information to address customers' requests for spare parts and service maintenance quotations. In this role, you will play a vital part in ensuring customer satisfaction by meticulously preparing quotations and efficiently coordinating with both customers and Field Service Engineers to schedule and process maintenance services. If you are detail-oriented and thrive in a collaborative environment, we would love to hear from you!

Job Responsibilities

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
• Identification of spare parts
• Create complete client quotations & support order processing for spare parts and service maintenance products
• Processing of return of materials and quality control procedures for spare parts
• Processing of technical & commercial inquiries including feedback and escalation as needed
• Work with bill of materials & parts list and technical drawings of products
• Co-operation with second level support in the quotation process
• Advise clients regarding the function and use of spare parts  
• Scheduling and tracking costs of service maintenance orders for invoicing and reporting
• Providing field service engineers with necessary work assignment information like schedules, product, contact information
• Process timesheets
• Handles incoming calls from customers and colleagues
• Maintains department schedule

Qualifications

• High School Diploma required 
• Technical education is a plus
• Minimum of 3 years of experience within customer service, manufacturing, installation or service, sales
• Sound PC and software knowledge (MS Word, Excel, PowerPoint, MS Office), SAP (SD Module, Stock, Purchasing
• Works collaboratively within a group in order to achieve a common goal
• Utilizes effective approaches for choosing a course of action for developing appropriate solutions
• Excellent interpersonal communication skills and relationship building skills to effectively work with a variety of people and personalities; able to communicate clearly and effectively in person and in writing internally and externally
• Ability to work with minimal supervision and make decisions independently, effectively, and creatively within established company guidelines oral and written communication 
• Presents information, analysis, and ideas in writing in a clear and concise manner; speaks clearly so that others can hear and understand what is being said
• Assures the effectiveness of the company by assessing employee training and development needs in areas relative to the accomplishment of the position’s assigned duties
• High developed sense of integrity and commitment to customer satisfaction
• Fluency in English mandatory with bilingual skills desirable

Questions? We're happy to help!

Jack Drucker, Regional Recruiter 

jack.drucker@buhlergroup.com