Services Parts Execution

Summary

Part of global Buhler Group, BuhlerPrince is a Die Casting equipment solutions company.  We are a unique community of people committed to:

• Delivering total customer satisfaction by providing innovative, high technology die casting equipment and services that set standards for quality, value, and customer satisfaction.
• Promoting a corporate culture where teamwork, trust, individual responsibility, active involvement, open communication, high expectations and values are demonstrated by all team members.
• Earning a return on investment sufficient to meet responsibilities to stockholders, the BuhlerPrince Team, and the community.
• Sharing our corporate financial success and individual resources with those causes deserving our support, by allocating corporate charitable contributions, while encouraging teammate participation.

We are seeking a Spare Parts Specialist who will be responsible for performing a variety of customer support and customer service duties with regards to spare parts and project coordination with latitude for un-reviewed action or decision.   

Job Responsibilities

Primary Responsibilities

• Answers phone calls from customers with issues
• Resolves customer complaints involving frequent independent judgment
• Issues service parts in response to customer orders
• Manages customer service projects involving frequent and independent judgments
• Quotation of machine upgrade and repair projects with some supervision from team leader

Other Responsibilities

• Occasional visits to customer sites to evaluate, repair, and assist with projects
• Provides and implements input to improve customer response procedures
• Provides input to service parts stocking levels
• Assists Level 3 Customer Service Technician as needed
• Trains Level 1 Customer Service Technician
• International & domestic travel as required – potential for 25% travel
• Shared responsibility for monitoring the after-hours on-call phone

Qualifications

Required Skill and Experience

• Previous service technician or machine builder experience
• High school diploma or GED
• At least 2 years of professional experience
• Working knowledge of BuhlerPrince policies, procedures, systems and products
• Experience with Microsoft Office Suite
• Excellent phone communication skills
• Ability to maintain positive composure in stressful phone conversation

Preferred Skill and Experience

• Degree appropriate for the position or other equivalent training or experience
• Experience with an MRP system
• Experience working in a team environment
• Good understanding of machine component terminology

Questions? We're happy to help!

Stephanie Correa - Senior HR Generalist

stephanie.correa@buhlergroup.com