Field Service Coordinator

Summary

We are on the lookout for a proactive Field Service Coordinator to lead the daily management of our Field Service Engineers (FSEs), ensuring optimal workflow and support for our team to achieve excellence in service delivery. The right candidate will be exceptionally organized, adept in handling complex tasks, and have a passion for driving efficiency and supporting our engineers.

Your role is critical in fostering solid relationships with internal teams and external partners, including our international affiliates, which demands a confident approach to navigating cultural diversities. With your organizational prowess and analytical abilities, you will be equipped to manage the ambiguous scenarios that may arise. If you're seeking an ambitious position that allows you to impact customer satisfaction and improve service quality, join us in creating unparalleled field service experiences.

Job Responsibilities

• Create customer quotes, orders, and purchase requisitions in SAP
• Follow up with customers on pending quotes, purchase orders, revisions, and scheduling
• Coordinate with international affiliates in varying time zones
• Transfigure foreign quotes to American standards
• Schedule and track jobs in SAP Connect
• Provide FSE's with necessary job information i.e., when to schedule travel, machine information, contact information, etc.
• Be the first point of contact for the Field Service Engineers regarding scheduling
• Follow up with parts needed per job
• Handle incoming calls and e-mails from internal and external customers, both domestic and international
• Escalate concerns to the Team Lead when necessary
• Edit trip reports, approve time efforts in Connect, and maintain CATs reporting
• Support CAQ, Buhler’s Quality Process, through SAP and scheduling
• Must arrive to work predictably and promptly
• Manage miscellaneous projects and complete various tasks as needed

Qualifications

• High School Diploma or GED required
• Associate degree or equivalent is preferred
• Excellent interpersonal communication skills and relationship building skills to effectively work with a variety of people and personalities; able to communicate clearly and effectively in person and in writing, internally and externally
• Confidence in navigating ambiguous situations
• Mathematic aptitude
• Ability to work with minimal supervision
• Excellent time management and organizational skills
• Professional telephone etiquette is essential
• Ability to identify, evaluate, and problem solve in high pressure situations
• Advanced MS Word, Excel, Power Point & Outlook skills
• Able to type 50 wpm or more
• SAP or similar ERP experience
• Experience working in manufacturing a plus
• Able to react and remain positive in an ever-changing environment
• Able to work independently within a team setting

Questions? We're happy to help!

Jack Drucker, Recruiter

jack.drucker@buhlergroup.com