Quotation Team Leader (Spare Parts)

Summary

As a Quotation Team Supervisor in our Customer Service Quotations department, you will oversee key functions to ensure efficient operations, strategic growth, and exceptional customer satisfaction. This role involves leading a team, optimizing current processes, identifying areas for improvement, and driving team members to meet expectations. You will play a critical role in driving continuous improvement, ensuring quality and compliance, and enhancing the department's overall performance.

The compensation range for this position is $80,000 - $90,000.

Job Responsibilities

• Deliver responsiveness to customer requests per target
• Achieve on time delivery per target
• Deliver spare parts profitability goals per order
• Provide training, coaching and mentoring to team members on processes and improvements
• Support and drive the growth of the department and business
• Ensure team members are following up with any delivered quotations to drive customers to purchase
• Run and monitor reports to ensure team and department are on track with KPI’s   
• Engages and ensures team engagement with stakeholders in a positive manner
• Ensures teams utilize existing documentation for product knowledge and manage exceptions through the change management process
• Provide a high level of communication to internal and external customers
• Improve customer satisfaction
• Model appropriate behaviours and lead by example for team
• Other duties as assigned

Qualifications

• High School Diploma required
• 2-year program in business, manufacturing, engineering technology or equivalent preferred
• +4 years of customer service experience, with  +2 years experience managing a team
• Experience using Microsoft Office 
• Experience using ERP systems, SAP preferred
• Demonstrates leadership as an effective role model for the department in tasks both internal and external to the company
• Good analytical and problem-solving skills
• Excellent interpersonal communication skills and relationship building skills
• Must be able to work under pressure
• Ability to work with minimal supervision and make decisions independently, effectively, and creatively within established company guidelines
• Understands confidential nature of organizational and employee information and observes confidentiality
• Strong organizational skills and an ability to plan, prioritize, coordinate, delegate, and manage work simultaneously
• Ability to identify, evaluate, problem solve, and give direction regarding problem resolutions for individual and company issues
• Creates an orderly and efficient work environment through supervision of the team
• Assures the effectiveness of the company by assessing employee training and development needs
• Speaks and understands English

Questions? We're happy to help!

Jack Drucker, Regional Recruiter

jack.drucker@buhlergroup.com