Service Engineer

Job Responsibilities

The Service Engineer will build and maintain collaborative relationships with customers and provide high-quality technical service to customers’ installation during the entire life cycle. The role will report to Customer Service Manager based in South Korea, Seoul. 

Other Responsibilities include:

•    Perform basic repairs and maintenance on machines 
•    Assists senior engineers in performing machine installation, maintenance and inspections 
•    Troubleshoot problems at customer’s site and/or over the phone 
•    Perform simple retrofit actions 
•    Provide experience feedback to other projects and functions 
•    Assemble and test Bühler’s products at customer sites according to established procedures and safe work practices
•    Create delegation reports
•    Coordinate with internal or external technicians during startups or maintenance jobs
•    Coordination of designated tasks with other functions within the Business unit 
•    Develop technical experience and know-how 

Qualifications

The Service Engineer will possess exceptional communication skills, agile in his/her approach and is a good team player. 
The successful candidate will have: 

•    Bachelor or similar education in Mechatronics &/or Electrical &/or Mechanical Engineering
•    Minimum 3 years of experience in the industry, including experience in his field of specialization
•    Business level communication in English and Korean Languages due to the nature of the scope 
•    Systematic problem-solving skills
•    Good communication skills, including the ability to interface effectively with internal & external stakeholders
•    Sound judgment and decision-making skills
•    Innovative Thinking 
•    Good time management
•    Willingness to travel locally and internationally.
•    Proven ability to work in a matrix organization 
•    Insightful, able to collaborate with other team members in providing support to the customer