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Customer Service Sales Engineer

Location: 

Subang Jaya, 10, MY, 47500

Work Site:  Hybrid
Duration:  Permanent / Unlimited
Date:  Jan 9, 2025

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.​ Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.

Summary

 

The Customer Service Sales Engineer role will be responsible for achieving the sales budget for assigned Business Units and countries with a focus on service sales, while ensuring a thorough understanding of customer needs and the competitive landscape. 

 

 

Job Responsibilities

 

1.  Overall:

  • Responsible for sales budget achievement for the assigned Business Units (BU) and countries, with focus on service sales. 
  • Drive business development with existing and new customers. 
  • Regular customer visits to create & follow-up on opportunities. 
  • Build trustful relationships with existing customers and develop new customer base. 
  • Responsible for entire sales cycle from first contact to presenting solutions, quotation, negotiation, contract signing until hand-over. 
  • Open communication and frequent update of market information to the Line Manager and other teams e.g. Quotation. 
  • Full overview of customer installed base & competitive situation, with high awareness of what it takes to win the order. 
  • Accurate monthly sales order forecast and provide professional sales report to the management on a timely basis. 

 

2. Sales Pipeline Management:

  • Drive various market activities to generate new sales opportunities. 
  • Formulate business action plan to develop new market and/ or applications, by working closely with various department including commercial, marketing and application/ technical. 
  • High accountability and transparency on sales pipeline, and consistently use the CRM platform to consolidate verified data about leads and opportunities. 
  • Develop and grow sales channels e.g. channel partners, agencies, finders, wherever required to meet business goals. 

 

3. Accounts Relations:

  • Key contact to customers’ enquiries (projects, single machines, services) and coordinate internally.  
  • Work closely with Service Operations team to drive customer satisfaction, including handling feedback and resolving issues. 
  • Manage the existing installed base and grow the service business. 
  • Work closely with the Regional Sales, as well as Key Account Managers in managing both global and regional key accounts. 
     

 

 

Qualifications

 

  • Degree in Engineering (Mechanical / Process / Industrial), or Degree in Food Technology. 
  • At least 6 years of sales experience with proven track records. 
  • Service sales experience of processing solutions is preferred.  
  • Knowledge and experience in the food, feed or rice industries is a strong plus. 
  • Demonstrate extraordinary ownership and accountability. 
  • Strong entrepreneurial spirit and business acumen, especially in B2B industries. 
  • Curiosity questioning towards customers’ business needs and good listening skills. 
  • Value based and solution selling skills. 
  • Results driven and self-starter. 
  • Positive thinker and high emotional intelligence. 
  • Ability to handle multiple tasks within tight deadlines. 
  • Ability to connect the dots, interpret and communicate complex information to external and internal stakeholders. 
  • Strong networking skills and good relationship management. 
  • Strong understanding on critical sections of the entire value chain within the food/ material processing industries. 

 

At Bühler we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world, is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world ​of possibilities.​ Joining us means embracing a shared purpose of creating innovations for a better world while becoming part of a company that is dedicated to your success.

As a global organization, we embrace the diversity of our global workforce. At Bühler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values – Trust, Ownership and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.

Let’s create impact together! 

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