Department Manager Customer Projects
As a Department Manager Customer Projects, you are at the core of our business: executing projects for our customers. You will be a member of the Milling Solutions Project Execution Management, leading teams with project managers, project engineers and designers as well as a wide range of different stakeholders. It will be in your hands to develop the department and to deliver important projects within the negotiated framework and requirements, always keeping quality, customer relations as well as an optimal margin in sight.
As a Department Manager you will be responsible for the execution of customer projects and the management of all aspects of the appointed Project Execution group, define priorities, and nominate staff to projects and assignments for one of the business units within Milling Solutions.
- You reassure seamless project execution and close cooperation with various internal departments and stakeholders (Automation, Shipping, Technology, Commercial Management, Sales, Customer Service, R&D and Product Management)
- You support Team- and Project Managers of Project Execution to control the schedule, costs, forecast risks and opportunities, develop corrective action plans, and/or escalate issues as appropriate
- You ensure proper work balancing within the different Business Areas and international Project Execution locations and provide training and development opportunities to build and maintain world-class Project Execution capabilities
- You survey the progress of the projects within the portfolio. You ensure project scope completeness, consistency and technical integrity and ensure an effective risk management process as well as a change control process in projects
- You provide development and implementation of project management lessons learned / best practices from projects under execution beyond location. You ensure that complaints are registered and sustainably solved
- You will regularly have contact with customers for developing solutions and supporting our global service and sales organisations in the sales and quotation phase
- You will collaborate in the further development of engineering platforms and standards, support and implement new structures and strategies
- Technical degree from a university of applied sciences (or equivalent training) with further education in business administration and leadership
- Leadership experience in matrix organisations
- Experience in construction and plant engineering
- Proven skills in plant projects with EPCM character in an international environment with experience in contract and claim management
- Strong planning, organizational and priority setting skills, with a proven ability to manage intercultural teams
- Business fluent in German and English and very good communication skills at all levels
- Open to international travel of approx. 10 - 20%
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