Field Service Team Lead
Bühler Group Türkiye in Izmir is seeking a customer-focused and technically skilled professional to join our Service Operations team as Field Service Team Lead for the Grains & Food business.
In this role, you will be responsible for customers in the Grain Processing business areas, covering flour milling, feed, and extrusion solutions, grain & pulse processing with a focus on technical service, customer support, and complaint and warranty management. As a trusted advisor to our customers, you will lead and plan a team of service specialists, develop service solutions that enhance plant performance, availability, and lifecycle value, and work closely with the sales team to grow the service business.
Success in this position requires a strong commitment to quality, customer satisfaction, and on-time service delivery, as well as full compliance with Bühler directives and Environment, Health & Safety (EHS) standards.
- Serve as the primary service contact and trusted technical advisor for Grains & Food customers across Türkiye & Azerbaijan
- Manage technical service topics and provide customer support, ensuring fast and effective resolution of operational issues
- Lead complaint and warranty management, including root cause analysis, corrective actions, and timely closure in line with Bühler processes
- Lead and develop the team of service specialists, ensuring the right competencies, motivation, and performance
- Plan and allocate service resources for field service, maintenance, inspection, installation, and commissioning activities, optimizing utilization and response times
- Take direct responsibility for the operations of the Die & Roll Refurbishment Workshop in Izmir, including workload planning, capacity and resource management, quality, turnaround times, and cost efficiency
- Identify customer needs and propose value-adding service solutions, such as retrofits, upgrades, maintenance agreements, audits, and spare parts packages
- Support the sales team with technical expertise, service offers, and customer visits to drive service business growth
- Act as the key interface between customers, local service and sales teams, and Bühler's global business units and competence centers
- Manage escalations effectively by identifying risks and critical issues early and driving their resolution through the appropriate channels
- Ensure that all service activities comply with Bühler directives, processes, and Environment, Health & Safety (EHS) standards
- Manage Occupational Health & Safety (OHS) and EHS requirements for the Die & Roll Refurbishment Workshop and the service station premises, including risk assessments, safety training, legal compliance, and audits
- Maintain structured service reporting, documentation, and KPI tracking (e.g., response time, customer satisfaction, complaint closure)
- Capture lessons learned and contribute to the continuous improvement of service processes, customer experience, and team capabilities
- Bachelor's degree in Mechanical Engineering
- At least 7 years of maintenance or service experience in grain processing or a related field (e.g., flour milling, extrusion, feed or food processing)
- At least 3 years of team management experience, ideally leading service engineers or technicians
- Strong technical understanding of processing machinery and plant operations, combined with structured troubleshooting and root cause analysis skills
- Advanced proficiency in written and spoken English and Turkish
- Strong customer orientation, communication, and stakeholder management skills
- Commercial awareness and the ability to translate customer needs into effective service solutions
- Willingness to travel to customer sites and work flexible hours when required
- Based in the Izmir or Manisa region, or willing to relocate
- Experience working in international project environments and matrix organizations
- Experience with structured complaint and warranty processes (e.g., 8D, CAQ) and service KPIs
- Knowledge of food safety and hygiene requirements in food and feed processing plants
- Experience with SAP/ERP, CRM, and digital service tools
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Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.