Service & Sales
Quotation Specialist
This is where you'll excel
- Working with Sales to convert enquiries into quotes
- Thoroughly and efficiently gather relevant information from the customer to identify their needs.
- Advise customers regarding the function and use of Spare and Wear parts.
- Basic identification of spare parts.
- Creation of quotations based on customer requirements.
- Coordinating with the Inside Sales team to follow up on expiring quotations
- Ensuring proper pricing and discount approvals applied as per ORM policy
- Proactively follow up with multiple stakeholders as necessary for support on technical and commercial enquiries from customers.
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
- On-boarding of customers onto myBuhler service platform
These are the skills you'll need
- Mechanical, Electrical & Electronics, Mechatronics Engineering or similar education background.
- English and any other ASEAN language of an advantage.
- Basic knowledge machinery and familiar with MRO.
- At least 3 years of hands-on experience in order processing, logistics, or Customer Services.
- Knowledgeable in incoterms.
- IT savvy, proficient in MS Office, with working knowledge of SAP/ CRM platforms (e.g. Salesforce SAP (SD Module, Stock, Purchasing).
- Technical and commercial understanding including Incoterms concepts, duties & tariff.
- Highly developed sense of integrity and commitment to Customer Satisfaction.
- Exceptional time-management / organizational and prioritizing skills.
- Possess a strong work ethic and team player mentality.
- Ability to understand customers' requirements and to translate them into solutions.
- Highly flexible, multicultural understanding and able to work in team.
- Able to work under pressure and deadlines.
- Result-oriented and excellent problem-solving capabilities.
- High level of independence and sense of ownership.
- Eye for detail, curious and customer centric mindset.
- Manufacturing industry experience is a plus.
These are the benefits you'll enjoy!
Flexible working options and hybrid working
Flexible working options and hybrid working
We offer flexible working options and a hybrid working model where positions allow. This enables you to balance your professional and private life.
Diverse and inclusive workplace
Diverse and inclusive workplace
We foster an inclusive culture that values our global diversity. Respect and empathy ensure that everyone feels safe and can perform at their best.
Cross-cultural working environment
Cross-cultural working environment
The key to our success is our diverse workforce from at least 100 nationalities as well as our inclusive culture.
Family-owned business culture
Family-owned business culture
We have more than 160 years of company history. This means that we are a company that thinks and invests for the long-term - in innovations, our employees and our business success.
Team and social events
Team and social events
Your engagement makes it possible for us. We want to celebrate this together with you. Our holidays parties, summer parties, sporting events and team events offer the best opportunities to do so.
Health and wellbeing offerings
Health and wellbeing offerings
We provide a range of health and wellbeing offerings to support you in feeling your best, both physically and mentally.
Questions? We are happy to answer them!
Li Li
Links you may find useful
Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.